A class action lawsuit filed in Delaware federal court alleges Intel knowingly sold defective 13th and 14th generation Core processors while refusing to properly address widespread issues affecting customers.
The legal action, filed on November 14, claims Intel's Raptor Lake processors, released in October 2022, suffer from serious voltage control problems that can permanently damage computers during idle or light usage states.
Despite numerous user complaints since the processors' launch, Intel only acknowledged the issues in July 2024. While the company released a software patch in September 2024 to prevent further voltage spikes, the fix reportedly slows down processor performance and cannot repair systems already damaged by the defect.
The lawsuit was brought by five plaintiffs seeking damages for all purchasers of affected Raptor Lake products. They allege Intel knew about the processor instability since late 2022 but chose to maximize profits rather than recall the faulty chips.
A major concern highlighted in the complaint involves prebuilt computer systems containing these processors. While Intel extended warranty coverage for processors purchased separately, many owners of prebuilt systems are left without recourse as their manufacturer warranties have expired.
The plaintiffs argue the defect impacts both immediate usability and future resale value of affected computers. They are demanding Intel cease marketing these processor generations and establish a comprehensive repair/replacement program for damaged systems.
The legal action includes claims for breach of warranty, fraud, and negligent misrepresentation. Beyond monetary compensation, the plaintiffs seek declaratory judgment against Intel's continued marketing of the processors, as well as coverage of legal costs and related expenses.
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